FAQ

Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
We process and ship orders every business day from our facility in Irvine, California (excluding weekends and holidays).
Most fabric orders are dispatched within 1-2 business days.
Sample orders and swatch books may require additional processing time since they are carefully prepared by hand.
We appreciate your patience as we ensure quality preparation of your order!
Yes! We always ship fabric as one continuous piece unless otherwise noted in the product listing.
For example, if you order 4 yards, you will receive a single 4-yard cut.
For pleated or specialty fabrics where continuous yardage may not be possible, we will contact you to confirm details before shipping.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
We no longer accept returns, but we do offer exchanges or store credit in special circumstances.
After years of processing returns, we encountered numerous challenges with used or incorrectly returned fabrics, and expected full refunds including shipping costs we cannot recover. Each order requires significant time and labor to assemble and prepare for shipping, and packaging materials cannot be reused.
As a small family-run shop, we kindly ask for your support in making our work sustainable by avoiding unnecessary returns, which would be financially unsustainable for our business.
We're happy to offer exchanges (or store credit) if the fabric arrives in perfect, unused condition. All shipping costs (both ways) are the buyer's responsibility. Exchanges must be approved in advance.